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Support

Online Support Resources

Helpdesk and knowledgebase
CommonDesk’s helpdesk, trouble ticketing, and general knowledgebase and FAQ resources can be accessed at commondesk.zendesk.com. If you need help immediately, the fastest way to get support is to submit a ticket on this site. Sign up for an account for complete access to the knowledgebase.

Complete documentation
Our complete documentation is available at our support wiki. Existing customers (and pilot customers) should have received credentials to access this site during installation. If you are a new customer, contact CommonDesk request access to the documentation.

Contacting CommonDesk Support

Depending on your service agreement, you will want to contact our support group using one of these options:

  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Phone: +1 212 926 2000, option 2

Support Hours of Operation

For companies with Bronze and Silver support contacts, issues will be processed during standard support hours, Monday through Friday, 9:00 am to 5:00 pm Eastern Time.

For companies with Gold support contracts, issues will be processed 24/7, 365 days a year.